Return & Refund Policy

1 Return Eligibility

Products are eligible for return under the following conditions:

• The return request is made within 7 days of delivery.
• The product is unused, unopened, and in its original packaging.
• The product is damaged, defective, or expired at the time of delivery.
• You received a wrong product (different from what was ordered).

2 Non-Returnable Products

As per government regulations and for safety reasons, the following products cannot be returned:

• Prescription medicines — once delivered, cannot be returned (Drugs and Cosmetics Act, 1940).
• Opened or used products — supplements, creams, oils, or any item where the seal is broken.
• Personalised items — custom-prepared formulations.
• Products near expiry — sold with disclosed short shelf life at a discount.

3 How to Initiate a Return

1. Go to My Orders in your account dashboard.
2. Select the order and click "Request Return".
3. Provide the reason for return and upload photographs of the product (if damaged/defective).
4. Our team will review and respond within 24 hours.

Alternatively, contact our support team directly via phone or email.

4 Refund Policy

5 Cancellation Policy

You can cancel your order under the following conditions:

• Before dispatch: Full refund will be issued. No cancellation charges.
• After dispatch but before delivery: Cancellation may be possible depending on the courier status. A small processing fee may apply.
• After delivery: Cancellation is not possible. Please refer to the return process above.

We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspicious/fraudulent activity. A full refund will be provided in such cases.

6 Partial Refunds

In certain situations, partial refunds may be granted:

• If only part of the order was damaged or incorrect.
• If the returned product shows signs of use or is not in its original condition.
• If the product was a part of a bundled promotion and only one item is returned.

7 Shipping Costs for Returns

• If the return is due to our error (damaged, defective, wrong item), we cover all return shipping costs.
• For customer-initiated returns (e.g., change of mind on eligible products), return shipping costs may be deducted from the refund amount.